If you wish to return a product purchased from Victory Colours you will have 28 days to do so from receipt of delivery. Before returning any goods please contact us and follow the procedure set out below.
- Read our Returns Policy.
- Contact Victory Colours by email firstname.lastname@example.org or call on 01258 841310.
- We will then email back to validate your return.
- You will have 14 days to notify us of your intention to return any products from the date of delivery. You will then have a further 14 days to return any product back to Victory Colours at your own expense.
- Any returned item/s must be unopened 'as new' in their original packaging when returned back to us. The goods should also be returned with their original box, packing and accessories. Damaged item/s will not be accepted or refunded (we recommend using an insured carrier for returns).
- Once the item is received at Victory Colours and checked a refund will be issued for the product to your original payment method. This will exclude the original postage costs.
- If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 24 hours of receipt of the goods.
- Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
- This returns policy does not affect your legal rights.