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Delivery & returns

What delivery costs

Most orders ship for next working day delivery with APC, DHL or Royal Mail. Find your product type below — paint, samples and Olenka wallpaper go out free to standard UK addresses, and everything else is a flat rate you can see before you reach the basket.

Free on paint, samples & Olenka 28 days to return Saturday delivery available

The short answer

PaintFree*
Sample panelsFree
Olenka wallpaperFree*
Tools£3.95*
Anaglypta & lining paperfrom £3.95*
OHPOPSI & Hoopla Walls wallpaperfrom £8.95

*Standard UK areas. Scotland, the islands, Northern Ireland and Eire are priced separately — we still deliver, it just costs more and takes a little longer.

Delivery rates

Find your product

Rates below are for standard UK areas. Everything in one order ships together where it can.

Paint

FreeAll sizes, all finishes

Included on every standard UK order — there is no minimum spend. Non-standard areas are quoted separately.

1–3 working days

Sample panels

FreeSent by Royal Mail

A5 painted panels go out flat in the post, on their own or alongside an order.

Royal Mail

Olenka designer wallpaper

FreeStandard UK delivery

Printed to order, so allow a few extra days before it ships.

Made to order, 3–5 days

Tools

  • Up to £40.00£3.95*
  • £40.01 and overFree*
Next working day

Anaglypta, adhesives, lining paper & murals

  • Up to £50.00£7.50*
  • £50.01 – £100.00£3.95*
  • £100.01 and overFree*
Next working day

OHPOPSI & Hoopla Walls wallpaper

£8.95Standard UK · 2 working days

Printed to order, and the one range with no free-delivery threshold — the £8.95 stands whatever the order comes to. Outside standard UK the rate depends on where you are — see the area table below.

Made to order, 3–5 days

OHPOPSI & Hoopla Walls wallpaper

Delivery by area

OHPOPSI and Hoopla Walls are printed and shipped by the same supplier and share this one rate card. They are the only ranges priced by destination — standard UK is the rate most orders pay.

Area Delivery time Cost
Standard UKMost orders 2 working days £8.95
Northern Ireland 2–3 working days £16.00
Scottish Highlands 2–3 working days £17.00
Scottish Isles 2–5 working days £17.00
Channel Islands 2–3 working days £18.00
Isle of Wight 2–3 working days £18.00

Need it sooner

Timed and Saturday delivery

Both are added to your delivery cost, not instead of it. Ring the sales office to arrange either.

Delivery by a set time

On a normal working day, if you need the order in your hands by a particular hour.

  • Before 12:00£13.95
  • Before 10:00£19.95

Saturday delivery · UK mainland only

Priced on the value of the order, and there is a cut-off you have to beat.

  • Orders below £100£24.50
  • Orders over £100£15.50

Order before 12:00 on Friday.

About that asterisk

What counts as a standard UK area

Free and flat-rate delivery covers standard UK mainland addresses. Four areas sit outside it. We still deliver to all of them — it just takes a little longer and costs more, and we will tell you the figure before you commit.

Priced separately

  • Highlands of Scotland
  • Offshore islands of Scotland
  • Northern Ireland
  • Eire

Returns

Changed your mind?

You have 28 days from delivery in total. Talk to us first — we validate every return by email before it travels, so nothing arrives back here unexpected.

  1. Check it qualifies

    Unopened, as new, in its original box and packaging with any accessories. Damaged items cannot be refunded.

  2. Tell us within 14 days

    Email info@victorycolours.co.uk or call 01258 841310.

  3. We validate it, then you send it

    We email you back to confirm. You then have another 14 days to return it, at your own expense — we recommend an insured carrier.

Day 0Order delivered
14 daysTo tell us you are returning it
+14 daysTo get it back to us — 28 days in all
  • Once the item is back with us and checked, we refund the product to your original payment method. That refund excludes the original postage.
  • If something is missing or faulty, tell us within 24 hours of delivery and we will offer a full refund or a replacement.
  • Where a return is down to a fault or other defect, the refund includes the delivery charge you paid.
  • None of this affects your legal rights.

Force majeure

Victory Colours shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect to goods delivered, that is caused by any event or circumstance beyond its reasonable control.

Still not sure

Ask the sales office

If your address is outside standard UK, or you need an order on a particular day, one phone call settles it faster than any table can.